Home--ABOUT US
-
ServiceShipping and Delivery
Our shipping services cover multiple countries worldwide, ensuring your goods are delivered safely and accurately.
We offer a variety of shipping options, including air freight, sea freight, and expedited courier services, ensuring the most convenient and cost-effective delivery.
Our packages come with tracking, allowing you to monitor the shipping status in real time.
We use uniform protective materials, placing products in individual protective cases, wrapped in shock-absorbent materials. The outer packaging consists of sturdy boxes and wrapping to prevent damage during transit.
-
Service
Payment
We accept various payment methods, including Credit and Debit Cards, Bank Transfers, PayPal, Letters of Credit (L/C), and Western Union or MoneyGram.
After a successful payment, we provide detailed bills and invoices to ensure the security of your transactions.
-
Service
Care and Maintenance
We provide a comprehensive care manual and online guidance to ensure you properly clean, store, and wear your products
For deep cleaning, polishing services, and setting inspections, you can contact our after-sales service center to return your item for professional handling.
-
Service
Warranty
Each diamond undergoes rigorous quality checks and comes with international certifications such as GIA or IGI certificates, ensuring their authenticity and exceptional quality.
Our dedicated after-sales service team is available to promptly address any questions or concerns you may have regarding the maintenance, care, and wearing of lab-grown diamonds.
-
What is the different between lab grown diamonds and natural diamonds?
Lab grown diamonds and natural diamonds are chemically, physically, and optically identical. The primary difference is their origin. Natural diamonds are formed over billions of years under extreme pressure and temperature deep within the Earth, while lab grown diamonds are created in a controlled laboratory environment, typically taking only a few weeks to form. Lab grown diamonds are often more affordable and have a smaller environmental footprint compared to natural diamonds.
-
How do choose lab grown diamonds?
When choosing lab grown diamonds, consider the 4Cs: Cut, Color, Clarity, and Carat Weight. Look for diamonds certified by reputable gemological laboratories to ensure quality and authenticity. Consider your budget and personal preferences for the diamond’s appearance. Our experts can help you navigate these choices to find the perfect diamond for your needs.
-
Do you provide certification for your diamonds?
Yes, all SparkLife lab grown diamonds come with certification from reputable gemological laboratories such as GIA or IGI. These certificates provide detailed information about the diamond’s characteristics, ensuring its quality and authenticity.
-
How do care lab grown diamonds?
Caring for lab grown diamonds is similar to caring for natural diamonds. Clean your diamond regularly with a soft cloth and mild soap to maintain its brilliance. Avoid exposure to harsh chemicals, and store your diamond jewelry separately to prevent scratches. Regular professional cleaning and inspections can help keep your diamond in excellent condition.
-
How long does the custom design process take?
he custom design process typically takes about 2-4 weeks from the initial design consultation to the final delivery. The exact timeline can vary depending on the complexity of the design and specific requirements. We work diligently to ensure your custom piece is crafted to perfection.
-
How do become a distributor?
To become a SparkLife distributor, please contact our sales team through our website or email. We will provide you with detailed information about our distributor program, including the requirements, benefits, and support we offer. As a SparkLife distributor, you will have access to our extensive range of lab grown diamond products, marketing materials, and training resources to help you succeed.
-
Why choose us?
At SparkLife, we are committed to delivering high-quality products and personalized custom design services. Our experienced designers and experienced production team are dedicated to crafting exceptional diamonds. Our professional sales and customer service teams are always available to assist you with any pre-sales and after-sales questions, ensuring a worry-free purchasing experience. Additionally, we offer competitive pricing, making SparkLife your reliable choice.
CONTACT US NOW
—You can contact us any way that is convenient for you.
